FAQ

cancellation policy

We understand that plans can change, and you may need to cancel your reservation. You can cancel your reservation at any time. However, it's important to communicate directly with our staff regarding cancellations, as an email or voicemail does not confirm cancellation.

If you cancel at least 24 hours before your scheduled pickup, you will receive a 50% refund. Unfortunately, there are no refunds for cancellations made less than 24 hours prior to your scheduled pickup. Thank you for your understanding.

 
 

 

Q-Do you offer airport pick up?

   A-Yes, we offer pick up and drop off at airports including Portland International Jetport (PWM), Boston Logan Airport (BOS), Manchester-Boston Regional Airport (MHT), as well as all the FBOs and regional airports.

 

Q-WHAT IF MY FLIGHT IS DELAYED?
    A-We monitor all flights with the airline two hours prior to arrival so we know what your actual [as opposed to scheduled] arrival time will be. You can contact us if you’d like, but our drivers will always be there whether your plane lands earlier or later than the scheduled arrival time.

 

Q-WHAT IF I JUST WANT A QUOTE?
     A-Instant quotes and pricing are done by clicking the “Reserve Now” button. Then simply enter you trip information and click the blue “Show Rates” button. If you have a special request, or you don’t need a trip amount instantly, please fill out the no obligation form at the top of the home page, and someone will get back with you shortly.

 

Q-HOW CAN I PAY FOR MY RIDE?
       A-Yes for over the phone reservation only, for online reservation payment will be processed online.

 

Q-WHAT IS THE QUICKEST WAY TO BOOK MY RIDE WITH ELITE BLACK CAR SERVICES?
     A-You can click on the blue “Reserve Now” button at the top right corner of every page, which will take you to a form where you can make your reservation in 3 easy steps. If you have difficulty with the booking process, please call us at 207-660-8578, and our friendly staff will be able to answer all your questions, 24/7.

 

Q-ARE THERE ANY OTHER CHARGES?
    A-Toll roads can be used at your discretion and will be added to the final trip amount. If you choose to have your driver park inside the parking lot of a concert or sporting event, you will need to pay for parking upon entry.